← All questionsGS4 · 2017 · Ethics Theory ·Emotional Intelligence in Administration
QUESTION 6(a)
GS4
10 marks

How will you apply emotional intelligence in administrative practices?

WRITE IN
7 min
150 words

What the examiner wants

Show how an administrator can apply emotional intelligence in daily practice.

HowAnswer exactly what the question asks.

Demand-wise check

  1. 1Components: self-awareness, self-regulation, motivation, empathy, social skills≈30 words
  2. 2Applications: calm decisions in crises, empathy in grievance redress, handling protests and negotiations, team motivation, managing political pressure, conflict resolution≈30 words
  3. 3Examples: disaster response, handling citizens at public hearings, inter-departmental coordination≈30 words
  4. 4Developing EI: training, feedback, reflection≈30 words

Open in about 20 words and close in about 20.

Answer plan

EI componentsEach applied to an administrative situationBuilding EIConclusion

Where marks usually go

  • Only defining EI
  • No administrative situations

Draw this

  • Table: EI component → administrative use

Value addition

  • ThinkerDaniel Goleman (1995) gave the five-component model of emotional intelligence.Goleman, Emotional Intelligence, 1995
  • ThinkerSalovey and Mayer (1990) first defined EI as the ability to monitor and use emotions.Salovey and Mayer, 1990

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