← All questionsGS4 · 2013 · Ethics, Integrity & Aptitude ·Emotional Intelligence and Ethical Decisions
QUESTION 4
GS4
10 marks

What is 'emotional intelligence' and how can it be developed in people? How does it help an individual in taking ethical decisions?

WRITE IN
7 min
150 words

What the examiner wants

Define emotional intelligence, say how to develop it and how it aids ethical decision-making.

What; How; How does it helpAnswer exactly what the question asks.

Demand-wise check

  1. 1Definition and components: self-awareness, self-regulation, motivation, empathy, social skills≈30 words
  2. 2Development: reflection and journaling, feedback, mindfulness, role-play, mentoring≈30 words
  3. 3Ethical decisions: controls anger and bias, empathy for those affected, resists pressure, handles conflict calmly≈30 words
  4. 4Example: handling an agitated crowd or a grieving family fairly≈30 words

Open in about 20 words and close in about 20.

Answer plan

DefinitionFive componentsDevelopment methodsLink to ethics with example

Where marks usually go

  • Only defining EI without the 'how to develop' part
  • Not linking EI to ethics

Draw this

  • Five-component wheel with an ethics outcome for each

Value addition

  • ThinkerDaniel Goleman's 'Emotional Intelligence' (1995) set out the five-component model.Daniel Goleman, 1995
  • ThinkerAristotle: anyone can become angry, but to be angry with the right person, to the right degree, at the right time is not easy.Nicomachean Ethics

Mapped topper copies

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