MAINS 2013
GS2
10 marks
Though Citizen’s Charters have been formulated by many public service delivery organizations, there is no corresponding improvement in citizens’ satisfaction and quality of services. Analyze.
WRITE IN
7 min
200 words
What the examiner wants
Analyse why Citizen's Charters have not raised service quality or satisfaction.
AnalyzeBreak it into parts, show how the parts connect, and judge which matter most.
Demand-wise check
- 1Design flaws: drafted top-down, vague standards, no consultation≈35 words
- 2No enforcement: no compensation or penalty for failure, weak grievance redress≈35 words
- 3Implementation: low awareness, not updated, staff not trained≈35 words
- 4Fixes: Sevottam model, Right to Services laws, social audit≈35 words
Open in about 30 words and close in about 30.
Answer plan
PurposeDesign flawsEnforcement gapsImplementation gapsReforms
Where marks usually go
- Describing what a charter is without analysing failure
- Missing Right to Services laws
Draw this
- Table: charter promise vs ground reality
Value addition
- Report2nd ARC 12th Report 'Citizen Centric Administration' (2009) recommended Sevottam and enforceable charters.2nd ARC, 2009
- LawMadhya Pradesh Public Services Guarantee Act (2010) was the first Right to Services law.MP, 2010
Mapped topper copies
Reviewed public-source references related to this PYQ. Same-syllabus references are labelled separately.
- Shakti Dubey · AIR 1 · Page 41 ↗Same syllabus reference
- Aditya Srivastava · AIR 1 · Page 32 ↗Same syllabus reference
- Shakti Dubey · AIR 1 · Page 13 ↗Same syllabus reference
Links open original public sources. MainsBuddy does not host these answer sheets.
Next: plan for one minute, write it in 7 minutes, then get it checked.