QUESTION 18
GS2
15 marks
e-governance is not just about the routine application of digital technology in service delivery process. It is as much about multifarious interactions for ensuring transparency and accountability. In this context evaluate the role of the 'Interactive Service Model' of e-governance. "
WRITE IN
11 min
250 words
What the examiner wants
Evaluate the role of the interactive service model of e-governance in ensuring transparency and accountability beyond routine digital service delivery.
EvaluateWeigh what works and what does not, and say how far it succeeds.
Demand-wise check
- 1Models of e-governance: broadcasting, critical flow, comparative analysis, interactive service≈65 words
- 2Interactive service: two-way communication, feedback, online grievances, participation (MyGov, CPGRAMS, Aaple Sarkar)≈65 words
- 3Evaluation: wider participation and accountability vs digital divide, tokenism, weak follow-up≈65 words
Open in about 30 words and close in about 30.
Answer plan
E-governance beyond deliveryInteractive model explainedExamplesStrengthsLimitsConclusion
Where marks usually go
- Not explaining what the 'Interactive Service Model' is
- Only describing schemes
Draw this
- Two-way arrow diagram: citizen ↔ government
Value addition
- PlatformMyGov (2014) enables citizens to give inputs on policies and programmes.MyGov, Government of India
- PlatformCPGRAMS handles public grievances against central ministries with tracking.DARPG
Mapped topper copies
Reviewed public-source references related to this PYQ. Same-syllabus references are labelled separately.
- Shakti Dubey · AIR 1 · Page 41 ↗Reviewed PYQ reference
- Aditya Srivastava · AIR 1 · Page 32 ↗Same syllabus reference
- Shakti Dubey · AIR 1 · Page 13 ↗Same syllabus reference
Links open original public sources. MainsBuddy does not host these answer sheets.
Next: plan for one minute, write it in 11 minutes, then get it checked.