QUESTION 16
GS2
15 marks
The Citizens' charter has been a landmark initiative in ensuring citizen-centric administration. But it is yet to reach its full potential. Identify the factors hindering the realisation of its promise and suggest measures to overcome them.
WRITE IN
11 min
250 words
What the examiner wants
Identify why Citizen's Charters have not delivered fully and suggest measures to fix them.
SuggestPropose specific, workable measures.
Demand-wise check
- 1Origin: UK 1991; India 1997≈65 words
- 2Hindrances: not legally enforceable, framed without consultation, unrealistic standards, no grievance redress, low awareness, staff not trained≈65 words
- 3Measures: Sevottam model, Right to Services Acts, grievance redress bill, periodic review≈65 words
Open in about 30 words and close in about 30.
Answer plan
PurposeHindrancesMeasuresConclusion
Where marks usually go
- Describing the charter without hindrances
- No mention of Sevottam or state Right to Services Acts
Draw this
- Table: hindrance → measure
Value addition
- ModelSevottam, recommended by the 2nd ARC, links citizen charters with grievance redress and service delivery capacity.Department of Administrative Reforms and Public Grievances
- LawMadhya Pradesh Lok Sewaon Ke Pradan Ki Guarantee Adhiniyam, 2010 was among the first right to services laws.Government of Madhya Pradesh
Mapped topper copies
Reviewed public-source references related to this PYQ. Same-syllabus references are labelled separately.
- Shakti Dubey · AIR 1 · Page 41 ↗Same syllabus reference
- Aditya Srivastava · AIR 1 · Page 32 ↗Same syllabus reference
- Shakti Dubey · AIR 1 · Page 13 ↗Same syllabus reference
Links open original public sources. MainsBuddy does not host these answer sheets.
Next: plan for one minute, write it in 11 minutes, then get it checked.