QUESTION 18
GS2
15 marks
The Citizens’ Charter is an ideal instrument of organizational transparency and accountability, but it has its own limitations. Identify the limitations and suggest measures for greater effectiveness of the Citizens’ Charter.
WRITE IN
11 min
250 words
What the examiner wants
Identify the limits of citizens' charters and suggest how to make them work.
Identify + SuggestName the points precisely, then explain each briefly. Propose specific, workable measures.
Demand-wise check
- 1Limitations: drafted without consultation, vague standards, not enforceable, no compensation, low awareness, not updated, staff unaware≈65 words
- 2Measures: legal backing (Right to Services Acts), measurable standards, grievance redress with penalties, consultation, regular review, Sevottam≈65 words
- 3Examples≈65 words
Open in about 30 words and close in about 30.
Answer plan
LimitationsMeasuresExamplesConclusion
Where marks usually go
- No measures
- No legal link
Draw this
- Table: limitation → fix
Value addition
- LawMadhya Pradesh Public Services Guarantee Act (2010) was the first Right to Services law with penalties for delay.MP Act 2010
- Report2nd ARC 12th Report: one size does not fit all; charters must be prepared with consultation.Second ARC
Mapped topper copies
Reviewed public-source references related to this PYQ. Same-syllabus references are labelled separately.
- Aditya Srivastava · AIR 1 · Page 32 ↗Same syllabus reference
- Shakti Dubey · AIR 1 · Page 13 ↗Same syllabus reference
- Shakti Dubey · AIR 1 · Page 41 ↗Same syllabus reference
Links open original public sources. MainsBuddy does not host these answer sheets.
Next: plan for one minute, write it in 11 minutes, then get it checked.