QUESTION 4(a)
GS4
10 marks
Explain the basic principles of citizens charter movement and bring out its importance.
WRITE IN
7 min
150 words
What the examiner wants
Explain the principles of the citizens' charter movement and why it matters.
ExplainMake clear how and why it happens: causes, process, and an example for each point.
Demand-wise check
- 1Origin: UK, 1991 (John Major)≈30 words
- 2Principles: standards of service, information and openness, choice and consultation, courtesy, putting things right (redress), value for money≈30 words
- 3Importance: accountability, citizen-centric governance, trust≈30 words
- 4India: since 1997; Sevottam model; limits≈30 words
Open in about 20 words and close in about 20.
Answer plan
OriginPrinciplesImportanceIndia's experienceConclusion
Where marks usually go
- No principles
- No Indian context
Draw this
- Six-principle list: standards, information/openness, choice/consultation, courtesy, redress, value for money
Value addition
- ModelSevottam (2006) linked citizens' charters with grievance redress and service delivery capability.DARPG
- Report2nd ARC 12th Report suggested making charters effective with clear standards and remedies.Second ARC
Mapped topper copies
Reviewed public-source references related to this PYQ. Same-syllabus references are labelled separately.
- Medha Anand · Page 17 ↗Reviewed PYQ reference
- Aakash Garg · AIR 5 · Page 7 ↗Same syllabus reference
- Shakti Dubey · AIR 1 · Page 23 ↗Same syllabus reference
- Vidushi Singh · AIR 13 · Page 5 ↗Same syllabus reference
Links open original public sources. MainsBuddy does not host these answer sheets.
Next: plan for one minute, write it in 7 minutes, then get it checked.