← All questionsGS2 · 2019 · Governance ·Weaknesses in ICT-based Programmes
QUESTION 8
GS2
10 marks

Implementation of Information and Communication Technology (ICT) based Projects/Programmes usually suffers in terms of certain vital factors. Identify these factors, and suggest measures for their effective implementation.

WRITE IN
7 min
150 words

What the examiner wants

Identify factors that cause ICT projects to underperform and suggest measures.

Identify + SuggestName the points precisely, then explain each briefly. Propose specific, workable measures.

Demand-wise check

  1. 1Factors: poor connectivity, low digital literacy, process not redesigned, weak data quality, poor maintenance, vendor lock-in, cyber risks, lack of local language, resistance from staff≈35 words
  2. 2Measures: business process re-engineering, capacity building, user-centred design, open standards, PPP, feedback loops, grievance redress≈35 words
  3. 3Examples: e-Mitra, Bhoomi, failures in some state portals≈35 words

Open in about 20 words and close in about 20.

Answer plan

FactorsMeasures matched to eachExamplesConclusion

Where marks usually go

  • Factors without measures
  • No example, e.g. Bhoomi land records in Karnataka or e-Mitra kiosks in Rajasthan

Draw this

  • Table: factor → measure

Value addition

  • ExampleKarnataka's Bhoomi (2002) digitised 2 crore land records and is a well-known success.Government of Karnataka
  • Report2nd ARC 11th Report 'Promoting e-Governance' stressed process re-engineering before digitisation.Second ARC

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