← All questionsGS4 · 2021 · Ethics Theory ·Building the Right Attitude in Public Servants
QUESTION 4(a)
GS4
10 marks

Attitude is an important component that goes as input in the development of human being. How to build a suitable attitude needed for a public servant?

WRITE IN
7 min
150 words

What the examiner wants

Explain how a suitable attitude for public service can be built.

Explain howAnswer exactly what the question asks.

Demand-wise check

  1. 1Attitude components: cognitive, affective, behavioural; attitudes formed by family, education, peers, experience≈30 words
  2. 2Needed attitudes: service orientation, empathy, objectivity, openness to change, accountability≈30 words
  3. 3Ways to build: training (Mission Karmayogi), field exposure, role models, reflection, feedback, rewards≈30 words
  4. 4Persuasion and cognitive dissonance as tools for change≈30 words

Open in about 20 words and close in about 20.

Answer plan

What attitude isWhich attitudes a public servant needsMethods to build themConclusion

Where marks usually go

  • Only theory of attitude without 'how to build'
  • No examples of training or exposure

Draw this

  • ABC model of attitude with intervention arrows

Value addition

  • ProgrammeLBSNAA's Bharat Darshan and district training expose probationers to field realities to shape attitude.LBSNAA
  • TheoryFestinger's cognitive dissonance theory: people change attitudes to resolve conflict between belief and action.Leon Festinger, 1957

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