A private company is known for its efficiency, transparency and employee welfare. The company though owned by a private individual has a cooperative character where employees feel a sense of ownership. The company employs nearly 700 personnel and they have voluntarily decided not to form a union. One day suddenly in the morning, about 40 men belonging to a political party gatecrashed into the factory demanding jobs in the factory. They threatened the management and employees, and also used foul language. The employees feel demoralized. It was clear that those people who gate-crashed wanted to be on the payroll of the company as well as continue as the volunteers/members of the party. The company maintains high standards in integrity and does not extend favours to civil administration that also includes law enforcement agency. Such incidents occur in public sector also. Assume you are the CEO of the company. What would you do to diffuse the volatile situation on the date of gate-crashing with the violent mob sitting inside the company premises? What could be the long-term solution to the issue discussed in the case? Every solution/action that you suggest will have a positive and a negative impact on you (as CEO), the employees and the performance of the employees. Analyze the consequences of each of your suggested actions.
What the examiner wants
As CEO, defuse a political mob demanding jobs, plan a long-term solution, and analyse consequences.
Demand-wise check
- 1(a) Immediate: stay calm, ensure staff safety, call police, meet a small delegation, record events, no promises under threat≈50 words
- 2(b) Long term: transparent local recruitment and skilling, CSR in the area, community engagement, dialogue with party leadership, security protocol≈50 words
- 3(c) Consequences: firm stand - protects integrity and morale but risks hostility and disruption; conceding - short peace but sets precedent, hurts merit and efficiency≈50 words
- 4Values: integrity, courage, fairness, care for employees≈50 words
Open in about 30 words and close in about 30.
Answer plan
Where marks usually go
- Skipping part (c) consequences
- Suggesting bribes or favours to police
Draw this
- Consequences table: action × CEO, employees, company
Value addition
- ExampleViolence at Maruti's Manesar plant (2012) showed how unresolved labour and local tensions can hit production and reputation.2012
- LawSection 135 of the Companies Act 2013 mandates CSR, which can fund local skilling and jobs.Companies Act 2013
Mapped topper copies
Reviewed public-source references related to this PYQ. Same-syllabus references are labelled separately.
- Shakti Dubey · AIR 1 · Page 37 ↗Reviewed PYQ reference
- Aakash Garg · AIR 5 · Page 33 ↗Same syllabus reference
- Shakti Dubey · AIR 1 · Page 35 ↗Same syllabus reference
- Shakti Dubey · AIR 1 · Page 33 ↗Same syllabus reference
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